Privacy policy

Europa Customs operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a premium shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies or can be linked to you.

We may collect the following:

  • Contact details: name, address, billing and shipping address, phone number, email
  • Financial information: payment details and transaction data (processed securely via providers)
  • Account information: username, password, preferences
  • Transaction information: purchases, cart activity, order history
  • Communications: messages, emails, inquiries
  • Device information: IP address, browser, device type
  • Usage data: how you interact with our website

How We Collect Your Information

We collect information:

  • Directly from you (orders, forms, messages)
  • Automatically (cookies and website tracking technologies)
  • From service providers (payments, analytics, shipping)
  • From partners or third parties

How We Use Your Information

We use your data for the following purposes:

Provide and Improve Services

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Provide customer support

Marketing and Advertising

  • Send offers, updates, and promotional content
  • Display relevant advertisements

Security and Fraud Prevention

  • Protect against fraud or misuse
  • Secure transactions

Communication

  • Respond to inquiries
  • Provide order updates

Legal Compliance

  • Meet legal obligations
  • Enforce policies and terms

Sharing Your Information

We may share your data with:

  • Shopify and service providers (payments, hosting, shipping)
  • Marketing and analytics partners
  • Third parties when required for legal or security purposes
  • Affiliates or in connection with a business transfer

All third parties process data in accordance with their own privacy policies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or security.

Security and Data Retention

We take reasonable measures to protect your information; however, no system is completely secure.

We retain your data only as long as necessary for:

  • fulfilling orders and managing accounts
  • complying with legal obligations
  • resolving disputes and enforcing agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Object to or restrict processing
  • Withdraw consent

To exercise any of these rights, please contact us.

Marketing Preferences

You may unsubscribe from marketing emails at any time.
Please note that you may still receive transactional emails related to your orders.

International Data Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Complaints

If you have concerns about how your data is handled, please contact us. You also have the right to file a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.