Shipping Policy

For any shipping inquiries, please contact us at info@europacustoms.com.

Shipping Origin

Orders are shipped from our fulfillment locations in Germany or Cyprus, depending on the product, stock availability, and delivery destination.

Shipping Destinations

We ship to multiple international destinations. Shipping availability may vary depending on the country, carrier coverage, customs restrictions, and product type.

Shipping Methods

Available shipping options may include:

• Standard Shipping: estimated 10-15 business days
• Priority Shipping: estimated 5-10 business days

Delivery times are estimates only and may vary depending on destination, customs clearance, carrier operations, and seasonal demand.

Order Processing and Production Time

Order processing time depends on whether the item is a standard stock item or a custom-made order.

Standard Orders

Orders for non-customized items are generally prepared and dispatched within 1 to 5 business days, excluding weekends and public holidays, unless otherwise stated.

Custom Orders

Some of our products are custom-made or built to order, which means they require additional production, assembly, finishing, testing, or customization before dispatch.

A custom order includes, but is not limited to, products with:

• selected stitching colors
• custom materials such as leather, Alcantara, carbon fiber, or forged carbon
• badge or logo changes
• center marker changes
• LED display or electronic feature additions
• paddle shifter customization
• airbag cover customization
• heated steering wheel options
• any customer-requested design or non-stock configuration

For custom orders, processing and production may take 1 to 15 business days, depending on the level of customization, materials selected, production workload, and quality control requirements.

This timeframe refers to preparation and production before shipment, not the delivery time itself.

Custom Order Approval Before Dispatch

For certain custom-made orders, we may provide the customer with photos of the finished product before dispatch for approval.

If approval is requested, shipment may proceed only after the customer confirms that the order is approved.

If the customer delays approval, does not respond, or requests additional changes after production has been completed, this may delay dispatch and delivery timelines.

Europa Customs is not responsible for delays caused by late customer responses during the approval stage.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please note that tracking updates may take some time to appear after shipment has been handed over to the carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated and are the sole responsibility of the customer.

Europa Customs is not responsible for delays caused by customs procedures or for any customs charges due upon delivery.

Shipping Delays

All shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

• customs inspections or clearance delays
• carrier delays
• weather conditions
• public holidays
• force majeure events
• incorrect shipping details provided by the customer
• failed delivery attempts
• delayed customer approval for custom orders

We will assist where reasonably possible, but such delays do not automatically qualify for cancellation, refund, or compensation.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and this causes a delay, failed delivery, return, loss, or additional shipping cost, Europa Customs will not be responsible for the resulting issue. Any reshipping costs may be charged to the customer.

Lost, Stolen, or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at info@europacustoms.com.

We may request supporting evidence, including photos of the packaging, shipping label, and product, in order to investigate the matter with the carrier.

Europa Customs is not responsible for stolen parcels after confirmed delivery to the address provided by the customer.

Contact

For any shipping-related questions, please contact:

Email: info@europacustoms.com